Legal Notice
| Company name | EASTERN ELEGANCE, INC. |
| Address | 1111B S Governors Ave STE 29042 Dover, DE 19904 |
| [email protected] | |
| Sales Price | Please refer to each product page. |
| Sales Quantity | Please refer to each product page |
| Delivery Information | After receiving your order, if you have not specified a delivery date, we will typically ship within 5-10 business days. However, delays or cancellations may occur due to reasons such as stock availability for pre-order items, transportation or weather conditions, natural disasters, inability to receive the package at your convenience, or distant locations such as Okinawa Prefecture or remote islands. |
| Additional Fees | In addition to the product price, the following fees apply as stated on each product purchase page: ・Shipping fees ・Payment processing fees (applicable for cash on delivery, NP payment after delivery) ・For credit card installment payments, additional fees may apply depending on the card issuer. ・Please confirm with your card issuer. ・Internet connection fees and other telecommunications costs are the responsibility of the customer as per agreements with respective service providers. |
| Return and Exchange Policy | 1) In accordance with Article 15-2, Paragraph 1, proviso of the Act on Specified Commercial Transactions (hereinafter referred to as the “Act on Specified Commercial Transactions”), our company establishes the following Return Policy and conducts sales of products based on this policy. (2) At the time the customer purchases a product on this website, it shall be deemed that the customer has agreed to all the terms of this Return Policy. Please note that our company may revise or amend this policy, in whole or in part, at any time regardless of the period. ■ Return Policy ＜Return/Exchange Eligibility＞ (1) Returns / Exchanges ・We do not accept returns, exchanges, or refunds due to customer convenience once the order has been completed. (2) The provisions of the preceding item shall not apply in cases where the product is defective, damaged, or different from what was ordered due to reasons attributable to our company, or where required by the Act on Specified Commercial Transactions or other applicable laws. In such cases, we will handle the matter by return or exchange. (3) Exchanges / Repairs ・If you received a product different from your order, please contact our Customer Support within 30 days of delivery. (4) Procedures for Product Exchanges Please contact our Customer Support within 30 days of product delivery with the following information: Customer Support Contact: Customer Support Email Address: [email protected] Business Hours: Monday to Friday (excluding public holidays), 11:00 a.m. – 5:00 p.m. ※ Inquiries made on Saturdays, Sundays, or public holidays will be handled on the next business day. |
| Payment Methods | Payment Methods ・Credit Card Payment (VISA, Master, JCB, AMEX) ・Shop Pay ・PayPal ・Google Pay Regarding Usage ・Only credit cards in the name of the purchaser may be used. ・If the user is a minor, consent from a legal guardian is required. ・Charges will be billed later by the credit card company. ・Even if the name of the purchaser and the recipient differ, orders can be accepted as long as the payment is made with a credit card in the purchaser’s name. ・Please keep the credit card statement issued by your card company safely. ・Please note that we cannot reissue receipts. |
| About Product Shipping | Products from this shop are shipped only within Japan. We do not ship overseas. |